Voice Tips for Speaking Phone Effectively
Most people never have had known that 97% of what we communicate by phone is by vocal tone. This mean your message is understood from the actual words just only 3%. Imagine, when you hear someone say “Hello” with a nervous, giggly nasal voice or a muffled, monotone mumble, what messages are you getting? Then, imagine a radio announcer saying “Hello” with a clear, warm and projected voice; did you notice your body reacting in a different way? You are probably feel different even it is the same word. Now, think about the impact of an entire conversation or an entire life. How if you never clear entire messages that other one else are speaking to you and this make you misunderstand and then do the wrong thing?